Privacy Policy — bajje vip

1 Data We Collect

bajje vip collects personal data from players at various points during registration, account management, and use of the platform. The categories of data we collect, and the context in which each category is gathered, are detailed below.

Registration and identity data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Email address — used for account communications, security alerts, and promotional messages where you have opted in.
• Mobile phone number — used for two-factor authentication and account recovery.
• Government-issued ID number (National ID / NID, passport, or driving licence) — collected during KYC verification to confirm identity.

Financial and transaction data:

• Payment method details including bKash wallet number, Nagad number, Rocket number, Upay number, and the last four digits and expiry date of any Visa or Mastercard used.
• Deposit and withdrawal history, including transaction timestamps, amounts in BDT (৳), and payment method used.
• Account balance history and wagering records, retained for audit and dispute-resolution purposes.

Technical and behavioural data:

• IP address and approximate geolocation (country and city level) at the time of each login.
• Device type, operating system, and browser type and version.
• Session duration, pages visited, games played, and click-path data within the bajje vip platform.
• Cookies and similar tracking identifiers (see the Cookies section below for full details).

2 How We Use Your Data

bajje vip processes player personal data only for specific, legitimate purposes. The table below maps each processing activity to its legal basis and business justification.

bajje vip will never use your personal data for purposes incompatible with those listed above without first seeking your explicit consent. Where processing is based on consent, you retain the right to withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings.

3 Data Sharing & Disclosure

bajje vip does not sell, rent, or trade player personal data to any third party for commercial purposes. However, certain limited disclosures are necessary to operate the platform effectively and to comply with legal obligations. All third parties with whom we share data are required to process it only for the specific purposes outlined below and to maintain appropriate security standards.

• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the minimum data necessary to complete the transaction is shared with the relevant payment service provider. bajje vip does not store full card numbers on its own servers.
• Identity verification partners: To fulfil our KYC and anti-money-laundering obligations, bajje vip may share your identity documents and personal details with third-party identity verification service providers operating under strict data-processing agreements.
• Game content providers: Certain technical data (such as your player session token and game history) is shared with game studios and RNG providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game delivery and audit trail maintenance. These providers do not receive your full identity or financial data.
• Fraud prevention services: Device fingerprint data, IP addresses, and transaction patterns may be shared with fraud-detection technology providers to protect the platform and all players from fraudulent activity.
• Legal and regulatory authorities: bajje vip will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, a valid court order, or to protect the rights, property, or safety of bajje vip, its players, or the public. Such disclosures will be limited to the minimum data required to fulfil the legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bajje vip's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance and provided the opportunity to request deletion of their data if they do not wish their information to be transferred.

4 Cookies & Tracking

bajje vip uses cookies and similar tracking technologies (such as local storage objects and session tokens) on its website and platform. This section explains what cookies we use, their purpose, and how you can manage them.

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the site to remember your preferences and actions over time and are essential to the functioning of a personalised online platform such as bajje vip.

bajje vip does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. You will not be tracked across other websites based on your bajje vip activity.

To manage or delete cookies, adjust the settings in your web browser. Most modern browsers allow you to block or clear all cookies from a specific site. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the bajje vip platform. Guidance on cookie management is available in the help documentation for all major browsers including Chrome, Firefox, Edge, and Safari.

5 Data Retention

bajje vip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or audit obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable to online gaming platforms serving Bangladesh.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years following the date of verification, or such longer period as may be required by law.
• Support and communication records: Live chat transcripts, email correspondence, and dispute records are retained for three years from the date of the final communication relating to a given matter.
• Marketing consent records: Opt-in consent timestamps and preferences are retained for the duration of the marketing relationship and for three years thereafter, to demonstrate consent in the event of a regulatory query.
• Anonymised analytics data: Aggregated, anonymised platform usage data that cannot be linked back to any individual player may be retained indefinitely for product development and statistical analysis purposes.
• Dormant account data: Accounts that have been inactive for 24 consecutive months may be closed. At that point, personal data is reviewed and either deleted in accordance with this policy or retained only to the extent required by applicable law.

Upon the expiry of the applicable retention period, personal data is either securely deleted from active systems or rendered permanently anonymous such that it can no longer be associated with any identifiable individual. Where deletion is not technically possible within a given backup cycle, the data is quarantined and will be deleted in the next scheduled purge.

6 Your Data Rights

As a bajje vip player, you have a number of rights in relation to the personal data we hold about you. bajje vip is committed to facilitating the exercise of these rights in a straightforward and timely manner. To submit a data rights request, contact our support team via live chat or email at [email protected] (plain text — not a clickable link). We will respond within 30 calendar days of receiving a valid, verified request.

• Right of Access: You may request a copy of the personal data bajje vip holds about you, together with information on how that data is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information — such as your email address or contact number — directly through your bajje vip account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interest. Please note that certain data must be retained under legal obligations even following an erasure request — in such cases, we will explain what we are required to keep and why.
• Right to Restriction of Processing: In certain circumstances — for example, while the accuracy of data is being contested — you may request that bajje vip restricts the processing of your personal data to storage only.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data where bajje vip relies on legitimate interest as the legal basis, including profiling for responsible gaming monitoring purposes. You also have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

7 Data Security

bajje vip takes the security of player personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your browser or app and bajje vip's servers is protected by TLS 1.2 or higher, with 256-bit AES encryption in transit.
• Data at rest encryption: Sensitive data stored in bajje vip's databases — including identity documents and payment method details — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to systems containing personal data is restricted to authorised bajje vip personnel on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Two-factor authentication: bajje vip encourages all players to enable two-factor authentication (2FA) on their accounts to provide an additional layer of protection against unauthorised access.
• Penetration testing and security audits: bajje vip's platform undergoes regular security assessments by independent third-party specialists to identify and remediate potential vulnerabilities.
• Incident response: bajje vip maintains a formal data breach response procedure. In the event of a security incident that is likely to result in a high risk to player rights and freedoms, affected players will be notified promptly with information on the nature of the incident and recommended protective actions.
• Secure data destruction: When personal data reaches the end of its retention period, it is securely deleted using methods that prevent recovery, including cryptographic erasure and secure overwrite protocols.

While bajje vip implements robust security measures, no online platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their bajje vip accounts, to avoid accessing their accounts on shared or public devices, and to contact support immediately if they suspect any unauthorised activity on their account.

8 Privacy Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajje vip processes your personal data, please contact our support team using one of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the platform. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is able to assist with privacy queries in English.
• Email: Send your query to [email protected] (plain text address — not a clickable link). Please include your registered username and a brief description of your query so we can route it to the appropriate team member.

bajje vip aims to respond to all privacy-related enquiries within 5 business days and to fully resolve data rights requests within 30 calendar days of receiving a valid, verified request. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

bajje vip reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. The most current version will always be available at bajje-vip.com/privacy-policy. Material changes to this policy will be communicated to registered players via the email address on record at least 14 days before the changes take effect.